Terms and Conditions
Please read these terms and conditions carefully before using this app
WHAT'S IN THESE TERMS?
These terms tell you the rules for using our app HealthLab ("our app").
WHO WE ARE, WHAT THIS AGREEMENT DOES AND HOW TO CONTACT US
HealthLab is an app operated by INNOVATE HEALTH LAB ("We" or "Us"). We are registered in England and Wales under company number 12735404 and have our registered office at 21 Shepherds Court, Gilesgate, Durham, England, DH1 1JQ.

We are a limited company.

We license you to use:

- HealthLab mobile application software, the data supplied with the software, and any
updates or supplements to it; and
- The service you connect to via our app and the content we provide to you through it
(Service).
as permitted in these terms.

To contact us, please email support@innovatehealthlab.co.uk
BY USING OUR APP YOU ACCEPT THESE TERMS
By downloading and using our app, you confirm that you accept these terms of use and that
you agree to comply with them.

If you do not agree to these terms, you must not download and/or use our app.

We recommend that you print a copy of these terms for future reference.
THERE ARE OTHER TERMS THAT MAY APPLY TO YOU
These terms of use refer to the following additional terms, which also apply to your use of
our app:

(A) Our Privacy Policy

(B) See further under How we may use your personal information.
WE MAY MAKE CHANGES TO THESE TERMS
We may need to change these terms to reflect changes in law or best practice or to deal
with additional features which we introduce.

We will give you at least 30 days' notice of any change by sending you an email with details
of the change or notifying you of a change when you next start our app.

If you do not accept the notified changes you may continue to use our app and the Service
in accordance with the existing terms but certain new features may not be available to you
OR will not be permitted to continue to use our app and the Service and you may apply to
the relevant app store for a refund, which will reflect the period our app and the Service
have been available to you prior to cancellation.
WE MAY MAKE CHANGES TO OUR APP
From time to time, we may automatically update our app and change the Services to
improve performance, enhance functionality, reflect changes to the operating system or
address security issues. Alternatively, we may ask you to update our app for these reasons.

If you choose not to install such updates or if you opt out of automatic updates, you may not
be able to continue using our and the Services.

Our app will always work with the current or previous version of the operating system (as it
may be updated from time to time) and match the description of it provided to you when
you bought it.
WE MAY SUSPEND OR WITHDRAW OUR APP
We do not guarantee that our app, or any content on it, will always be available or be
uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of
our app for business and operational reasons. We will try to give you reasonable notice of
any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our app through your
internet connection are aware of these terms of use and other applicable terms and
conditions, and that they comply with them.
WE MAY TRANSFER THIS AGREEMENT TO SOMEONE ELSE
We may transfer our rights and obligations under these terms to another organisation. We
will always tell you in writing if this happens and we will ensure that the transfer will not
affect your rights under the contract.
SUBSCRIPTION
Our Service requires a subscription fee, which is paid by the user monthly. You
are responsible for all charges and fees associated with connecting to and using our app,
including without limitation all telephone access lines (including mobile data and data
roaming charges, when applicable), telephone and/or internet service provider fees,
telephone and computer equipment, sales taxes and any other fees and charges necessary
to access our app.
FEES, RENEWAL, CANCELLATIONS AND REFUND POLICIES
If you are a subscriber to our Service, you agree as follows:

(C) Agreement to Pay. You will be responsible for the fixed and periodic charges and
fees (including prepayment plan fees for multiple periods or recurring monthly fees)
you selected at the time of subscription. Applicable taxes, and other charges and
fees incurred in order to access the services may also apply.

(D) Auto-Renewal. Your membership will automatically be extended for successive
renewal periods of the same duration selected at the time of your purchase, at the
then-current non-promotional subscription rate. Until you cancel, we will charge or
debit your payment method at the beginning of your subscription. Your non-
cancellation of the membership will reaffirm that we are authorised to charge you. If
your credit or debit account has been closed or your payment method is otherwise
invalid, your subscription may not renew as of the end of your current billing cycle.
The renewal charge will generally be the same as the prior period's charge, unless
we notify you in advance at the time of sign up or prior to the beginning of the
renewal period as described above. If (i) you purchased a multiple-period
prepayment plan or (ii) you were eligible for a promotional rate but are no long
eligible for that rate, then your subscription will be offered to renew your
subscription at our then-current non-promotional subscription rates at the start of
the renewal period. If you wish to renew and we are currently offering promotional
rates at such time, you must renew your subscription prior to the termination of
your current plan.

(E) Cancellation of Subscription. You can cancel your subscription at any time by
contacting at support@innovatehealthlab.co.uk or by such other means as we may
provide from time to time. We will attempt to process all cancellation requests within
72 hours after we receive your request. We reserve the right to collect fees,
surcharges, or costs incurred before your cancellation takes effect. If you terminate
your paid subscription, your subscription will remain active until the end of your
then-current subscription period. Data is retained after cancellation for a period of
six 6 days.

(F) Refund Policy. If you choose to cancel your Subscription within your trial period of 14 days, you will not be charged for the subscription. Your paid subscription will expire within 4 days
from the cancel date.
YOU MUST KEEP YOUR ACCOUNT DETAILS SAFE
If you choose, or you are provided with, a user identification code, password or any other
piece of information as part of our security procedures, you must treat such information as
confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by
you or allocated by us, at any time, if in our reasonable opinion you have failed to comply
with any of the provisions of these terms of use.

If you know or suspect that anyone other than you know your user identification code or
password, you must promptly notify us at support@innovatehealthlab.co.uk.
HOW YOU MAY USE MATERIAL ON OUR APP
We are the owner or the licensee of all intellectual property rights in our app, and in the
material published on it. Those works are protected by copyright laws and treaties around
the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our app for
your personal use and you may draw the attention of others within your organisation to
content posted on our app ("Permitted sharing").

You must not modify the paper or digital copies of any materials you have printed off or
downloaded in any way, and you must not use any illustrations, photographs, video or audio
sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our app
must always be acknowledged.

You must not use any part of the content on our app for commercial purposes without
obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our app in breach of these terms of use, your
right to use our app will cease immediately and you must, at our option, return or destroy
any copies of the materials you have made.
DO NOT RELY ON INFORMATION ON THIS APP
The content on our app is provided for general information and entertainment purposes only.
It is not intended to offer you advice on which you should rely. You must obtain professional
or specialist advice before taking, or refraining from, any action on the basis of information
obtained from our app. Although we make reasonable efforts to update the information
provided by our app, we make no representations, warranties or guarantees, whether
express or implied, that such information is accurate, complete or up to date.
WE ARE NOT RESPONSIBLE FOR WEBSITES WE LINK TO
Where our app contains links to independent websites and resources provided by third
parties, these links are provided for your information only. Such links should not be
interpreted as approval by us of those linked websites or information you may obtain from
them.

We have no control over the contents of those websites or resources. You will need to make
your own independent judgement about whether to use any such independent sites,
including whether to buy any products or services offered by them.
OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
We are responsible to you for foreseeable loss and damage caused by us. If we fail to
comply with these terms, we are responsible for loss or damage you suffer that is a
foreseeable result of our breaking these terms or our failing to use reasonable care and skill,
but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is
foreseeable if either it is obvious that it will happen or if, at the time you accepted these
terms, both we and you knew it might happen.

We do not exclude or limit in any way our liability to you where it would be unlawful to do
so. This includes liability for death or personal injury caused by our negligence or the
negligence of our employees, agents or subcontractors or for fraud or fraudulent
misrepresentation.

If defective digital content that we have supplied damages a device or digital content
belonging to you, we will either repair the damage or pay you compensation. However, we
will not be liable for damage that you could have avoided by following our advice to apply an
update offered to you free of charge or for damage that was caused by you failing to
correctly follow installation instructions or to have in place the minimum system
requirements advised by us.

We are not liable for business losses. Our app is for domestic and private use. If you use our
app for any commercial, business or resale purpose we will have no liability to you for any
loss of profit, loss of business, business interruption, or loss of business opportunity.
HOW WE MAY USE YOUR PERSONAL INFORMATION
We will only use your personal information as set out in our Privacy Notice.
UPLOADING CONTENT TO OUR APP
Whenever you make use of a feature that allows you to upload content to our app, or to
make contact with other users of our app, it will be considered non-confidential and non-
proprietary. You retain all of your ownership rights in your content, but you are required to
grant us and other users of our app a limited licence to use, store and copy that content and
to distribute and make it available to third parties.
ACCEPTABLE USE RESTRICTIONS
You must:

• not use our app or any Service in any unlawful manner, for any unlawful purpose, or in
any manner inconsistent with these terms, or act fraudulently or maliciously, for
example, by hacking into or inserting malicious code, such as viruses, or harmful data,
into our app, any Service or any operating system;

• not infringe our intellectual property rights or those of any third party in relation to your
use of our app or any Service, including by the submission of any material (to the extent
that such use is not licensed by these terms);

• not transmit any material that is defamatory, offensive or otherwise objectionable in
relation to your use of our app or any Service;

• not use our app or any Service in a way that could damage, disable, overburden, impair
or compromise our systems or security or interfere with other users; and

• not collect or harvest any information or data from any Service or our systems or attempt
to decipher any transmissions to or from the servers running any Service.
RIGHTS YOU ARE GIVING US TO USE MATERIAL YOU UPLOAD
When you upload or post content to our app, you grant us the following rights to use that
content:
(G) a worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that user-generated content in connection with the service provided by our app and across different media (including to promote our app or the service) to expire when the user deletes the content from our app; and

(H) a worldwide, non-exclusive, royalty-free, transferable licence for other users, partners or advertisers to use the content in accordance with the functionality of our app to expire when the user deletes the content from our app.
WE ARE NOT RESPONSIBLE FOR VIRUSES AND YOU MUST NOT INTRODUCE
THEM
We do not guarantee that our app will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and
platform to access our app. You should use your own virus protection software.

You must not misuse our app by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our app, the server on which our app is stored or any server, computer or database connected to our app. You must not attack our app via a denial-of- service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our app will cease immediately.
LICENSE RESTRICTIONS
You agree that you will:

• except in the course of permitted sharing (see How you may use material on our app)

• not rent, lease, sub-license, loan, provide, or otherwise make available, our app or the
Services in any form, in whole or in part to any person without prior written consent from
us;

• not copy our app or Services, except as part of the normal use of our app or where it is
necessary for the purpose of back-up or operational security;

• not translate, merge, adapt, vary, alter or modify, the whole or any part of our app or
Services nor permit our app or the Services or any part of them to be combined with, or
become incorporated in, any other programs, except as necessary to use our app and
the Services on devices as permitted in these terms;

• not disassemble, de-compile, reverse engineer or create derivative works based on the
whole or any part of our app or the Services nor attempt to do any such things, except to
the extent that (by virtue of sections 50B and 296A of the Copyright, Designs and
Patents Act 1988) such actions cannot be prohibited because they are necessary to
decompile our app to obtain the information necessary to create an independent
program that can be operated with our app or with another program (Permitted
Objective
), and provided that the information obtained by you during such activities:
- is not disclosed or communicated without the Licensor's prior written consent to any third party to whom it is not necessary to disclose or communicate it in order to achieve the Permitted Objective; and
- is not used to create any software that is substantially similar in its expression to our app;
- is kept secure; and
- is used only for the Permitted Objective;

• comply with all applicable technology control or export laws and regulations that apply to
the technology used or supported by our app or any Service.
INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights in our App, the Documentation and the Services throughout
the world belong to us and the rights in our app and the Services are licensed (not sold) to
you. You have no intellectual property rights in, or to, our app, the Documentation or the
Services other than the right to use them in accordance with these terms.
EVEN IF WE DELAY IN ENFORCING THIS CONTRACT, WE CAN STILL ENFORCE IT
LATER
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist
immediately that you do anything you are required to do under these terms, or if we delay in
taking steps against you in respect of your breaking this contract, that will not mean that
you do not have to do those things and it will not prevent us taking steps against you at a
later date.
NO RIGHTS FOR THIRD PARTIES
This agreement does not give rise to any rights under the Contracts (Rights of Third Parties)
Act 1999 to enforce any term of this agreement
IF A COURT FINDS PART OF THIS CONTRACT ILLEGAL, THE REST WILL
CONTINUE IN FORCE
Each of the paragraphs of these terms operates separately. If any court or relevant authority
decides that any of them are unlawful, the remaining paragraphs will remain in full force and
effect.
WHICH COUNTRY'S LAWS APPLY TO ANY DISPUTES?
Please note that these terms of use, their subject matter and their formation, are governed
by English law. You and we both agree that the courts of England and Wales will have
exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring
proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring
proceedings in Scotland.